Return & Refund Policy
Thank you for shopping with EverGrow. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.
Please read the following policy carefully to understand your rights and how returns and refunds are handled.
1. Return Eligibility
You can request a return or refund if:
✔ The product is damaged or defective
✔ You received the wrong product
✔ The product is missing from the package
✔ The product is sealed and unused (only in certain cases)
2. Return Period
Returns must be requested within 7 days of receiving your order.
Please contact us within this time frame at:
3. Return Process
To initiate a return, please follow these steps:
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Email us at hairoilevergrow@gmail.com
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Include your order number, name, and reason for return
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Attach clear photos or videos of the product (if damaged or incorrect)
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Our team will review your request and provide further instructions
4. Return Shipping
Return shipping charges may apply depending on the reason for return:
✔ If the product is damaged or incorrect:
Return shipping will be covered by EverGrow.
✔ If you ordered the wrong product by mistake:
Return shipping may be paid by the customer.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Refunds will be processed within 3–7 business days after approval.
Refund will be issued in the original payment method used during purchase.
6. Partial Refunds
Partial refunds may be granted in cases where:
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The product is not returned in its original condition
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The product is damaged due to customer misuse
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Missing parts or accessories
7. Exchange Policy
Currently, we offer exchange only for damaged or wrong products.
To request an exchange, please email us at hairoilevergrow@gmail.com with your order details and issue.
8. Non-Returnable Items
The following items cannot be returned:
❌ Products that are opened or used (unless damaged)
❌ Products returned after 7 days
❌ Products without original packaging
9. Refund Delays
Refund processing time may vary depending on your bank or payment provider.
If you haven’t received your refund within 10 business days, please contact us at:
10. Need Help?
If you have any questions or need assistance with returns or refunds, please contact us:
We are always here to help and ensure your shopping experience is smooth and satisfactory.
